The ECM Case Manager is responsible for outreach, engagement, and providing support and linkage to wellness/recovery resources, both in person and virtually to assist clients in reaching the optimal level of wellness and functional capability. The ECM Case manager works with highest risk Medical members with the most complex medical and social needs, connecting with all their providers to coordinate areas of care and support.
Duties and Responsibilities
- Engages and enrols community members eligible for Enhanced Care Management support
- Assesses client need areas
- Develops an individualised care plan with each client that is updated as needed
- Coordinates care for clients with a multidisciplinary clinical team and outside agencies.
- Facilitates referral linkages to community resources and performs case management services.
- Assist clients with the development of social and community support systems.
- Develops effective working relationships with agencies, organizations and providers to advocate for clients.
- Documents and maintains clinical records per appropriate standards and regulations.
- Conducts outreach in diverse community settings.
- Participate in clinical supervision, consultations, and trainings.
- Provide translation services as needed.
- Complete other duties and related projects as assigned.
Qualifications
Education & Experience:
- Bachelor’s degree in healthcare or behavioral health related field, or equivalent training and experience.
- One year or more of case management or related experience.
